Refund Policy

30 Day Money Back Guarantee

If you would like to return a product it must be done within three (3) days of receipt of goods unless supported by our 30 Day Money Back Guarantee (see link above)

Goods must be returned in their original condition and original packaging.

Before returning any products please e-mail hello@freedompilates.co.nz

All faults and discrepancies must be reported to us at hello@freedompilates.co.nz within 3 working days of receipt of the product and returned to us within 3 working days so the matter can be rectified. Anything reported after this time will be dealt with at the discretion of the company.

If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.

If you have made a mistake regarding the item you have ordered then return postage must be paid by the buyer.

All items returned must be in its original packaging and in a re-sale able condition and by using your own courier/postal service. Registered Post is advisable to ensure that the items are signed for on delivery.